Terms & Conditions

1. Delivery Information

1.1 We only deliver to the UK and Ireland due to the fresh and delicate nature of our product. All shipping to the UK mainland is FREE of charge.

1.2 All items up to 1.5kg are shipped via Royal Mail and all orders over 1.5kg are shipped via Parcel Force – next day delivery. We dispatch all orders on either a Monday or a Wednesday. If you require a specific delivery day other than the next available then please specify in the ‘Order Notes’ section at checkout.

1.3 For all orders outside the UK mainland there is an additional surcharge. See below:

Highlands & Islands (For all orders over 1kg) + £6.60
Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man & Isles of Scilly (For all orders over 1kg) + £11
BT, IM & TR21-25

Ireland
Up to 500g +£3.50
Up to 1.5kg +£5.00

2. Accuracy of Delivery Details

2.1 You are responsible for giving us a full and correct address for all deliveries, including but not limited to the postcode. If our couriers are unable to deliver any order due to any error in the address, you will be charged for the order in full and will not be entitled to a refund. If you ask for your order to be left in a specific place (eg. in the garden shed) and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk, we accept no responsibility for its loss or damage (eg. if the cat eats it).

3. Online Payments

3.1 Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

3.2 Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

3.3 Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

3.4 Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

3.5 Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

3.6 In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

4. Refund Policy

4.1 We are confident that you will never have a problem with the quality or freshness of our products. If for any reason the quality of the product is not as expected then please telephone us on 01665 576 223 or email us on info@kipper.co.uk to resolve the issue. If we are at fault we will replace it.

Brilliant never tasted such perfect seafood in years so fresh and definitely the best haddock I've ever tasted the most delicious fish and chips. Better than any others in the area.

Sandra R, Alnwick

L. Robson & Sons
2015-04-24T11:02:58+00:00

Sandra R, Alnwick

Brilliant never tasted such perfect seafood in years so fresh and definitely the best haddock I’ve ever tasted the most delicious fish and chips. Better than any others in the area.
Tucked away in the centre of Craster is this world famous smoke house. If it’s from the sea and can be smoked , they do it here. The kippers are legendary, as is the kipper pate, scallops, smoked salmon, crab.... I could go on. Totally delicious. Also you can drive right up to the door, as they have a small car park, so don't need to use the public car park seen as you arrive in Craster.

H Cotts, Halifax

L. Robson & Sons
2015-04-24T11:04:46+00:00

H Cotts, Halifax

Tucked away in the centre of Craster is this world famous smoke house. If it’s from the sea and can be smoked , they do it here. The kippers are legendary, as is the kipper pate, scallops, smoked salmon, crab…. I could go on. Totally delicious. Also you can drive right up to the door, View Full →
You can't come to Craster and leave without buying their delicious smoked kippers. The smoked haddock is another favourite.

MasBelle, France

L. Robson & Sons
2015-04-24T11:03:55+00:00

MasBelle, France

You can’t come to Craster and leave without buying their delicious smoked kippers. The smoked haddock is another favourite.
"The Craster kipper is one of my favourite fish and one the finest that anyone could eat: succulent. smoky and with a warm, golden colour that only comes from at least 14 hour in a Traditional smoke house and and I'm proud that we can offer this fish to all our customers throughout the UK"

Jeremy Ryland Langley, Aquaculture and Fisheries Manager, Waitrose

L. Robson & Sons
2015-04-20T11:56:12+00:00

Jeremy Ryland Langley, Aquaculture and Fisheries Manager, Waitrose

logo-waitrose
“The Craster kipper is one of my favourite fish and one the finest that anyone could eat: succulent. smoky and with a warm, golden colour that only comes from at least 14 hour in a Traditional smoke house and and I’m proud that we can offer this fish to all our customers throughout the UK”
You can't come to Craster without visiting L Robson and Son's shop, situated right beside their smokeries of the famous Craster kippers, in my view the best kipper in the world! Yesterday i bought three Craster kippers for £4.10. An old fashioned kipper at an old fashioned price! Wonderful poached, jugged or grilled. A real taste of Northumberland to take home with you!

Robin H, Durham

L. Robson & Sons
2015-04-20T12:27:23+00:00

Robin H, Durham

You can’t come to Craster without visiting L Robson and Son’s shop, situated right beside their smokeries of the famous Craster kippers, in my view the best kipper in the world! Yesterday i bought three Craster kippers for £4.10. An old fashioned kipper at an old fashioned price! Wonderful poached, jugged or grilled. A real View Full →